Terms of Service
Please read these terms carefully before using TSN Auto's vehicle export services.
Last Updated: December 11, 2025
1. Agreement to Terms
Welcome to TSN Auto ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, services, and vehicle export platform (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
2. Description of Service
TSN Auto provides vehicle export services including:
- Vehicle sourcing and procurement from Chinese manufacturers
- Export documentation and compliance assistance
- International shipping coordination
- Market information and country-specific regulations
- Customs clearance support
- Vehicle inspection and quality assurance
3. Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By using our Service, you represent and warrant that:
- You are at least 18 years of age
- You have the legal right and authority to enter into these Terms
- You will comply with all applicable laws and regulations
- All information you provide is accurate and complete
4. Account Registration
To access certain features of our Service, you may be required to register for an account. When you register, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Maintain the security of your password and account
- Accept responsibility for all activities under your account
- Notify us immediately of unauthorized use
5. Services and Transactions
Vehicle Orders
All vehicle orders are subject to availability and confirmation. Prices are quoted in USD unless otherwise specified and do not include shipping, taxes, or import duties.
Payment Terms
- Payment methods and terms will be specified in your invoice
- A deposit may be required to confirm orders
- Final payment must be received before vehicle shipment
- All payments are non-refundable unless specified in writing
Shipping and Delivery
- Shipping costs are calculated based on destination and vehicle type
- Delivery timelines are estimates and subject to change
- Buyer is responsible for import duties and taxes in destination country
- Risk of loss transfers to buyer upon delivery to shipping carrier
6. User Responsibilities
As a user of our Service, you agree to:
- Provide accurate and complete information for all transactions
- Comply with all import/export regulations in your country
- Obtain necessary permits and licenses for vehicle importation
- Make timely payments as agreed
- Not use our Service for fraudulent or illegal activities
- Respect intellectual property rights of others
- Not interfere with the operation of our Service
7. Importer Responsibilities
As the importer, you are solely responsible for:
- Compliance with your country's import regulations
- Payment of all applicable duties, taxes, and fees
- Obtaining necessary import permits and certifications
- Vehicle registration and compliance in your country
- Adherence to local safety and environmental standards
- Any modifications required for local compliance
8. Warranties and Disclaimers
Vehicle Warranties
New vehicles are covered by manufacturer's warranty terms. Used vehicles are sold "as-is" unless otherwise specified in writing.
Service Disclaimers
- We do not guarantee vehicle availability or pricing
- Shipping times are estimates and not guaranteed
- We are not responsible for customs delays or regulatory changes
- Market information is provided for reference only
- We make no warranties about third-party services or providers
9. Limitation of Liability
To the maximum extent permitted by law, TSN Auto shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Damages arising from regulatory or customs issues
- Damages from shipping delays or transportation issues
- Currency exchange rate fluctuations
Our total liability for any claim shall not exceed the amount paid for the specific service or transaction.
10. Intellectual Property
The Service and its original content, features, and functionality are owned by TSN Auto and are protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works, or publicly display any content from our Service without our express written permission.
11. Confidentiality
Both parties agree to keep confidential all non-public information shared during our business relationship, including but not limited to pricing, customer lists, business strategies, and technical information.
12. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, or shipping disruptions.
13. Termination
We may terminate or suspend your account and access to our Service immediately, without prior notice or liability, for any reason, including if you:
- Breach these Terms
- Engage in fraudulent or illegal activities
- Fail to make timely payments
- Violate applicable laws or regulations
14. Dispute Resolution
Any disputes arising from these Terms or our Service shall be resolved as follows:
- Good faith negotiation between parties
- Mediation through a mutually agreed mediator
- Arbitration under the rules of the chosen arbitration center
- Governing law: Laws of People's Republic of China
15. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Your continued use of our Service constitutes acceptance of any modified Terms.
16. Contact Us
If you have any questions about these Terms of Service, please contact us:
- Email: legal@tsnauto.com
- Website: https://tsnauto.com
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8)